Rental dispute initial assessment

All residential tenancy matters must be considered by the Director, Consumer Affairs Victoria (CAV). This form identifies whether your dispute requires further assessment by CAV, or can be referred to the Victorian Civil and Administrative Tribunal (VCAT) for determination.

To continue, please...

Provide a valid answer to these questions:

Which of these situations applies to your application?

The applicant wants VCAT to make orders ending the tenancy early because of severe hardship (applying under section 543 of the Act)

The party applying to VCAT wants to terminate the rental agreement or require the rental provider to enter a new agreement because of family or personal violence (applying under section 233A of the Act)

The landlord wants VCAT to make a termination order ending the tenancy for a reason allowed under the temporary measures (applying under section 548 of the Act)

The landlord has obtained a termination order from VCAT and the tenant has not left by the date specified in that order, the landlord wants an order to remove the tenant (applying under section 550 of the Act)

The tenant applying to VCAT wants a determination of bond at the end of a tenancy (applying under section 416 of the Act). This may also include a compensation claim under section 210 of the Act

The landlord wants VCAT to make an order for bond at the end of a tenancy (applying under sections 417, 418, and 419 of the Act). This may also include a compensation claim under section 210 of the Act

The landlord wants VCAT to make a determination about refusal or exclusion of a pet from rented premises (applying under section 71D of the Act)

The matter relates to a different accommodation type, such as caravan park, Part 4A site, rooming house or specialist disability accommodation

The matter is not included in the list

Consumer Affairs Victoria needs to assess this dispute in more detail prior to referring it to VCAT or taking other action. Please complete this form to progress

Contact details

We need these so we can contact you for more information.

First name

Family name

Phone number

Email address

Your role

Landlord

Property Agent

Tenant

Director of Housing

Property address

Address Begin typing and select the correct address from the list. If the address is not listed select 'none of the above' and enter the address manually.

Address line 1

Address line 2 (optional)

Suburb or town

State

Postcode

Country